Terms & Conditions

Check-in and Check-out Times

Check-in: 15:00 to 18:00

Check-out: Until 11:00

・Early check-in / Late check-out may be available depending on the day. Please inquire the day before your check-in/out. (¥5,000/h)

・If you check out late without prior notice, there will be an additional charge of ¥5,000 /15 minutes.

・If you don't arrive by 18:00 without prior notice, we will consider your reservation cancelled. Please understand that refunds cannot be issued. (except in extenuating circumstances)

Regarding Your Stay

Prohibited Items

・Maximum of 2 guests (entrance is for staying guests only)
・Only children over the age of 13 are allowed
・No pets allowed
・No parties or events
・Commercial photography is prohibited
・Drones are prohibited
・No smoking in the entire building
・No cooking/BBQ allowed
・Use of candles, incense, fireworks, etc. is strictly forbidden
・To prevent color transfer, decorations using fresh flower petals and bath bombs are not allowed

Precautions

・Due to the structure being prone to echoing, please be considerate of the volume of music, television, and voices
・Steam may trigger the fire alarm, so please keep the bathroom door closed when taking a shower
・Leaving water or hot water running can empty the soft water system tank, stopping water supply to other rooms. Please avoid leaving taps running

・Guests must provide valid identification upon check-in
・As the curtains are very easy broken, please make sure that the window is closed and that there are no objects near the curtain storage slits when using the curtains.

・Please don't park your car near the entrance of the hotel, for other guests who wants to take photos in front of the hotel,

・If you do not turn off all the lights when going out, you may find insects gathered on the terrace when you return to your room.

Regarding Consecutive Stays

・For consecutive stays, towel exchange and trash collection are available (12:00~14:00)
・For stays of 3 nights or more, mid-stay linen exchange and bed making are available upon request

Other Information

・In case of violations of the above terms, additional charges may apply.

・You will be responsible for compensating any damage or loss to the hotel's facilities, furniture, fixtures, equipment, or other property that is not caused by force majeure.

・The hotel is not liable for any accidents, injuries due to guest negligence, or injuries caused by animals or plants not kept by the hotel.

Cancellation Policy

For Guests who have booked through a reservation website

The cancellation policy indicated on the reservation site will apply.

If the reservation site does not provide a cancellation policy, the policy below applies.

For Guests who have booked directly

[Basic Policy]

Regarding cancellation or date changes, the following cancellation/change fees apply:

■ Up to 30 days before:

0% of the accommodation fee

※ If there's a difference between the original and the new accommodation cost, we will either refund the difference or charge you the additional amount.

■ 29 days to the day of:

100% of the accommodation fee

※ If it's within 48 hours from the time of your booking, both cancellation and changes are free of charge.

[Exceptions]

In the event of unforeseen, uncontrollable circumstances occurring after the reservation is confirmed, an exception policy will apply in addition to the basic policy, allowing for refund considerations.

Special Situations Where the Exception Policy Applies:

Government Regulations: If visa or passport requirements change suddenly, preventing travel. If government-imposed restrictions make it impossible to travel to or from the facility, or to return from the location of the facility. This does not include non-binding travel advisories or similar government instructions.
Emergency Declarations and Epidemics: If large-scale disasters, government-declared emergencies, epidemics, or widespread infectious diseases make it impossible to continue travel.
Flight Cancellations: If an aircraft is canceled due to unpredictable reasons such as airline strikes. This does not include general weather or natural phenomena such as typhoons (June-October) that are predictable in the region.

For information on handling typhoon situations, please refer to the section on cancellation insurance below.
Death of the Guest: The death of the reserving individual, any intended companions, or a first-degree relative.

Situations Where the Exception Policy Does Not Apply:

Illness or Injury: Unexpected illness or injury.
Government Advisories: Government advisories related to travel or movement that do not constitute a travel ban.
Government Mandates: Jury duty, court appearances, military deployment, etc.
Event Cancellations: If an event you were planning to attend is canceled or rescheduled.
Transportation Disruptions: Disruptions in transportation that do not fall under the exception policy.

In situations where a reservation is canceled under these circumstances, the refund amount will be determined according to the basic policy.

travel or cancellation insurance

As per the policy mentioned above, we do not provide refunds for cancellations due to foreseeable natural phenomena such as typhoons during the typhoon season (June to October).

We recommend that you obtain travel or cancellation insurance to ensure refunds in case of flight or accommodation cancellations.